Thank you for choosing Chai Nation!
We understand that getting your chai fix quickly is important, and we strive to deliver fresh and delicious products to you as soon as possible. This policy outlines how we handle order processing and shipping for both direct orders through our website and orders placed via third-party apps.
Direct Website Orders (B2B and B2C):
- We aim to process and dispatch all orders placed through our website (www.chaination.org.in) within 3 working days.
- Under special circumstances, such as high order volume or ingredient availability limitations, processing may take up to 7 working days.
- We will notify you via email if there is any expected delay in processing your order.
- Once your order is dispatched, you will receive a separate email with tracking information so you can follow your shipment’s progress.
Third-Party App Orders (Swiggy, Zomato, Magicpin, ONDC):
- When you place an order through a third-party app like Swiggy, Zomato, Magicpin, or ONDC, we are bound by the guidelines and delivery timelines set by those platforms.
- Chai Nation does not have control over the processing or delivery timeframe for orders placed through these apps.
- We recommend referring to the specific app’s estimated delivery time for your order.
- For any inquiries or concerns regarding an order placed via a third-party app, please contact the app’s customer support directly.
General Information:
- We take pride in careful packaging to ensure your order arrives fresh and in perfect condition.
- We are currently limited to shipping within India.
- Shipping costs will be calculated and displayed at checkout for website orders.
Thank you for your understanding!
Please note: This policy is subject to change without prior notice. We recommend checking this page periodically for any updates.